Empathetic Patient Access & Admissions Specialist (Day Shift)

University of Wisconsin Hospitals and Clinics Authority; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits eligibility

Referral bonus

Job summary

UW Health in Madison, WI, is seeking a Patient Access Representative - Hospital to register patients, verify demographics and insurance, and collect outstanding balances. You will promote a positive patient experience with empathy and clear communication while supporting compassionate collections.

100% FTE, day shift, Monday–Friday, 8:30 am–5 pm, at University Hospital. A High School diploma is preferred; one year of customer service experience is required; healthcare or call center experience

Qualifications

• No minimum education required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance, Health Information Management or related field Preferred

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

Skills

Customer service

Communication

Education

High School Diploma or GED

Associate's Degree (Preferred)

Job description

UW Health in Madison, WI, is seeking a Patient Access Representative - Hospital to register patients, verify demographics and insurance, and collect outstanding balances. You will promote a positive patient experience with empathy and clear communication while supporting compassionate collections.

100% FTE, day shift, Monday–Friday, 8:30 am–5 pm, at University Hospital. A High School diploma is preferred; one year of customer service experience is required; healthcare or call center experience