Communication Center Representative

UW Health; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Tuition benefits

Job summary

UW Health in Madison is seeking a Communication Center Representative. This critical position supports paging and appointment services, providing excellent customer service to healthcare staff and patients.

The role requires working the 3rd shift with weekends included. Ideal candidates should possess an Associate's degree or relevant experience, with preferred experience in a call center environment. UW Health offers a comprehensive benefits package and diverse scheduling options to promote work-life balance.

Qualifications

• Required Associate's Degree or 2 years relevant experience.
• Strongly preferred Bachelor's Degree in related fields.
• Experience in a large automated call service center preferred.

Responsibilities

• Support paging, messaging and scheduling for UW Health.
• Provide remarkable customer service to staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends, and holidays.

Skills

Customer service

Communication

Call processing software

Education

Associate's Degree in Healthcare, Information Technology, Business, or related field

Bachelor’s degree in related field

Tools

Proprietary software programs

High quality personal computer workstations

State-of-the-art telephone technology

Job description

Work Schedule

.6 FTE, 3rd shift, 100% onsite. This position is on a 3 day rotation with weekends required. Position rotates weekend shift. Scheduled hours are from 11pm - 7am. When working in the office, you will work at 610 N Whitney Way, Madison, WI.

Be part of something remarkable

Join the #1 hospital in Wisconsin and utilize your love for helping people by being the first point of contact for new patients and referring physicians, vendors and the public.

Communication Center Representative

We are seeking a Communication Center Representative to:

• Support paging, messaging and scheduling, and appointment services for UW Health.
• Provide remarkable customer service to UW Health staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends and holidays for specifically designated clinics.
• Take various calls ranging from connecting callers to inpatient rooms, notifying an on-call physician about an organ offer, and executing emergency plans.

You will use

• High quality personal computer workstations.
• State-of-the-art telephone technology in a call center environment.
• Proprietary software programs specifically designed for call handling, message taking, appointment scheduling and radio paging services.

At UW Health, you will have

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well‑being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.

Qualifications

• Associate's Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant work experience may be considered in lieu of degree) - Required
• Associate's Degree or Bachelor’s degree in Healthcare, Information Technology, Business, or related field - Strongly Preferred

Work Experience

• Experience in a large automated call service center and familiarity with at least one form of call processing software - Preferred
• 1 year of experience in a medical, call center, or customer service environment - Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

• Legal Employer: University of Wisconsin Hospitals and Clinics Authority
• Locations: 610 N Whitney Way, Madison, WI, 53705, US