Patient Access Representative, Ambulatory

UW Health; Madison (WI); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits

Job summary

UW Health is seeking a customer-service oriented professional to support patient registration, verify demographics and insurance, and collect outstanding balances. You will contribute to a positive patient experience while demonstrating empathy and clear communication.

This is a full-time, day-shift role based in Madison, WI, with access to UW Health benefits and growth opportunities. The position emphasizes high-quality interactions, accurate data entry, and compassionate outreach to patients

Qualifications

• No minimum education required.
• High school diploma or equivalent (preferred).
• Associate's Degree in Business, Finance, Health Information Management or related field (preferred).
• 1 year of experience in a customer service-related field (required).
• 1 year of experience in a healthcare, call center, business, financial or insurance related field (preferred).

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills.

Skills

Customer service

Communication

Empathy

Education

Associate's Degree in Business/Finance or Health Information Management

Job description

Work Schedule

100% FTE, day shift working Monday - Friday from 8:30 am – 5:00 pm. You will work at 1 S Park St. in Madison, WI.

Job Description

Be part of something remarkable

Bring your excellent customer service to UW Health.

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Full time benefits for part time work (for positions 60% FTE and higher).
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• No minimum education Required
• High school diploma or equivalent. Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Clinics

- our physicians and staff are dedicated to providing an exceptional patient and family experience by delivering the highest quality of care in a compassionate environment. With more than 90 primary and specialty care clinics located throughout Dane County and the surrounding areas, we are proud to have the opportunity to impact the communities we serve.

Job Description

UW Medical Foundation benefits