Patient Access Representative

SwedishAmerican Hospital; Rockford (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual wellness reimbursement

On-site day care (UW Health Kids)

Tuition reimbursement

Comprehensive benefits package

Paternity leave

Adoption assistance

Tuition assistance

Job summary

UW Health in northern Illinois is hiring for a position supporting patient customer service and call-center activities. The role offers a 100% FTE schedule, with weekday hours and occasional Saturday shifts, and is based at 1415 E State St, Camelot Towers.

The team emphasizes patient care, on-site daycare options, and robust benefits to support work-life balance. Compensation includes competitive pay, PTO, health/dental/vision, retirement plans, disability coverage, and tuition assistance.

Qualifications

• No minimum education. Required
• High School Diploma or equivalent. Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field. Preferred

Job description

Work Schedule:

100% FTE, Monday-Friday 10:00a-7:00pm, every 6th or 7th Saturday 8:00am-Noon, holiday coverage as needed. You will work at UW Health Camelot Towers 1415 E State St.

Additional components of compensation may include:

Evening, night, and weekend shift differential

Overtime

On-call pay

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance
• Annual wellness reimbursement
• Opportunity for on-site day care through UW Health Kids
• Tuition reimbursement for career advancement--ask about our fully funded programs!
• Abundant career growth opportunities to nurture professional development
• Strong shared governance structure
• Commitment to employee voice

Qualifications

• No minimum education. Required
• High School Diploma or equivalent. Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field. Preferred

Work Experience

• 1 year of experience in a customer service-related field. Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field. Preferred
• Experience in providing a high level of customer service. Required
• Experience operating office machines such as personal computers, fax machines, photocopier, and document scanners. Required

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Northern Illinois benefits