Patient Access Representative, Hospital

University of Wisconsin Hospitals and Clinics Authority; Madison (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Parental leave

Adoption assistance

Tuition benefits eligibility

Referral bonus

Job summary

UW Health in Madison, WI, is seeking a Patient Access Representative - Hospital to register patients, verify demographics and insurance, and collect outstanding balances. You will promote a positive patient experience with empathy and clear communication while supporting compassionate collections.

100% FTE, day shift, Monday–Friday, 8:30 am–5 pm, at University Hospital. A High School diploma is preferred; one year of customer service experience is required; healthcare or call center experience

Qualifications

• No minimum education required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance, Health Information Management or related field Preferred

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

Skills

Customer service

Communication

Education

High School Diploma or GED

Associate's Degree (Preferred)

Job description

Work Schedule:

100% FTE, day shift working Monday - Friday from 8:30 am - 5 pm. You will work at University Hospital in Madison, WI.

Be part of something remarkable

Bring your excellent customer service to UW Health.

Patient Access Representative - Hospital

To:

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• No minimum education Required
• High School Diploma or Equivalent Preferred
• Associate's Degree in Business, Finance. Health Information Management or related field Preferred

Work Experience

• 1 year of experience in a customer service-related field Required
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Description

UW Hospital and Clinics benefits