Patient Access Rep I: Registration & Insurance

Baylor Scott & White Health; Fort Worth (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Immediate eligibility for health and w

401(k) savings plan with dollar-for-d$

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Fort Worth, TX is seeking an Access Services Representative I to accurately gather demographics and insurance information to register patients and verify benefits. You will also collect patient financial responsibilities and support smooth patient flow across departments.

The role requires strong listening and communication skills, empathy, and the ability to handle high-volume environments while maintaining professionalism and accuracy in data entry.

Qualifications

• Education: H.S. Diploma or GED equivalent.
• Experience: Less than 1 year.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas. Knows the patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient dues according to financial policies. Establishes patient liability and advises on deposit requirements. Negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures. This could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Appropriately escalates potential service issues to management when necessary.

Skills

Listening

Communication

Telephone etiquette

Empathy

Customer service

Data entry

Typing

Computer navigation

Microsoft Office

Education

H.S. Diploma/GED Equivalent

Job description

Baylor Scott & White Health in Fort Worth, TX is seeking an Access Services Representative I to accurately gather demographics and insurance information to register patients and verify benefits. You will also collect patient financial responsibilities and support smooth patient flow across departments.

The role requires strong listening and communication skills, empathy, and the ability to handle high-volume environments while maintaining professionalism and accuracy in data entry.