Patient Access Specialist: Registration & Insurance Verification

Baylor Scott & White Health; Plano (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Baylor Scott & White Health in Plano, TX is seeking an Access Services Representative 1 to collect demographics, verify insurance, and register patients across multiple locations. You will interact with patients, explain deposits, and support the revenue cycle while delivering compassionate service.

Qualifications include a high school diploma and strong customer-service skills. Experience with phone etiquette and data entry is beneficial in a fast-paced healthcare setting.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Responsibilities

• Registers patients at multiple locations and verifies demographic and financial data for registration and billing.
• Verifies patient eligibility for insurance and collects patient dues per policy, negotiating payment arrangements as needed.
• Assists patients to nursing units and provides directions and mobility assistance when applicable.
• Escalates service issues to management and maintains professional customer service during stressful situations.

Skills

Customer service

Communication

Data entry

Telephone etiquette

Listening skills

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Plano, TX is seeking an Access Services Representative 1 to collect demographics, verify insurance, and register patients across multiple locations. You will interact with patients, explain deposits, and support the revenue cycle while delivering compassionate service.

Qualifications include a high school diploma and strong customer-service skills. Experience with phone etiquette and data entry is beneficial in a fast-paced healthcare setting.