Access Services Rep II: Patient Registration & Benefits

Baylor Scott & White Health; Taylor (TX); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401(k) savings plan

Tuition reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration, verify benefits, and arrange financial responsibilities. The role includes cross-training across areas and mentoring peers.

The position emphasizes empathy, strong communication, and adherence to policies while handling multiple priorities in a dynamic healthcare environment.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
• Maintain a professional demeanor in a stressful and emotional environment.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing and computer navigational skills.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs.
• Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration, verify benefits, and arrange financial responsibilities. The role includes cross-training across areas and mentoring peers.

The position emphasizes empathy, strong communication, and adherence to policies while handling multiple priorities in a dynamic healthcare environment.