Access Services Rep I: Patient Registration & Insurance

Baylor Scott & White Health; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Immediate health benefits eligibility

Tuition reimbursement

PTO from day 1

401(k) with 5% match

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately collect demographics and insurance information, register patients, verify benefits, and collect patient financial responsibilities.

You will work across locations, support patient flow, and escalate issues to ensure smooth admissions and billing processes while delivering compassionate customer service in a fast-paced healthcare setting.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience.
• Basic computer skills and Microsoft Office.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification and billing.
• Registers patients at multiple locations and works in different department areas; identifies process improvement opportunities that promote team concepts and improve revenue cycle functions and patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services; calculates and collects patient dues according to financial policies; establishes patient liability and advises on deposit requirements; negotiates payment arrangements with the patient as needed.
• May be responsible for cashiering duties following established policies and procedures; could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, escort and medical mobility assistance (e.g., wheelchairs).
• Ensures compliance with order validations, cash policy, government payor, and patient safety requirements for proper patient identification.
• Escalates potential service issues to management when necessary.

Skills

Listening skills

Communication skills

Telephone etiquette

Customer service

Empathy

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately collect demographics and insurance information, register patients, verify benefits, and collect patient financial responsibilities.

You will work across locations, support patient flow, and escalate issues to ensure smooth admissions and billing processes while delivering compassionate customer service in a fast-paced healthcare setting.