Patient Access & Registration Specialist I

Baylor Scott & White Health; Olympia (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately gather patient demographics and insurance information, register patients and help manage financial responsibilities across multiple locations.

The role requires strong listening and communication skills, empathy, and ability to handle multiple priorities in a fast-paced healthcare setting. Training is provided, with opportunities to grow within the access services team.

Qualifications

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
• Registers patients at multiple locations and works in different department areas; identifies process improvement opportunities to promote team concepts.
• Interacts with other areas to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels; calculates and collects patient dues according to policies.
• May handle cashiering duties following policies; could be the main responsibility in the department.
• Assists patients to nursing units with directions and mobility assistance when applicable.
• Ensures compliance with order validations, cash policy, government payor, and patient safety requirements.
• Escalates service issues to management when necessary.

Skills

Listening skills

Communication

Phone etiquette

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Baylor Scott & White Health is seeking an Access Services Representative 1 to accurately gather patient demographics and insurance information, register patients and help manage financial responsibilities across multiple locations.

The role requires strong listening and communication skills, empathy, and ability to handle multiple priorities in a fast-paced healthcare setting. Training is provided, with opportunities to grow within the access services team.