Patient Access Specialist II — Registration & Revenue

Baylor Scott & White Health; Burnet (TX); On-site; USD 36,000 - 42,000; Full time

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information, verify benefits, and register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas.

Serves as a mentor or trainer for peers. The role requires empathy, strong interpersonal and communication skills, and the ability to handle complex financial conversations with patients in a busy

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills; professional telephone etiquette.
• Ability to manage multiple priorities in a fast-paced environment; strong data entry and computer skills.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Verifies patient eligibility for insurance coverage and benefit levels; collects patient liability per policy.
• Negotiates payment arrangements with patient where necessary per policy; may perform cashiering duties.
• Assists patients to nursing units and escalates service issues to management when necessary.
• Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Listening

Interpersonal skills

Communication skills

Telephone etiquette

Empathy

Professional demeanor

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information, verify benefits, and register patients. They verify insurance benefits and collect patient financial responsibilities. Passionately cross-trains and works in all assigned areas.

Serves as a mentor or trainer for peers. The role requires empathy, strong interpersonal and communication skills, and the ability to handle complex financial conversations with patients in a busy