Patient Access Specialist II — Registration & Billing Support

Baylor Scott & White Health; Belton (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with dollar-for-dollar 5%匹

Tuition Reimbursement

PTO accrual starting Day 1

Job summary

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration, verify benefits, and assist with financial responsibilities. The role includes mentoring peers and cross-training across areas to ensure smooth patient flow and strong service delivery.

Ideal candidates will have 2 years of healthcare or customer service experience, excellent communication and empathy, and the ability to manage multiple priorities

Qualifications

• 2 years of healthcare or customer service experience required.
• Strong listening, interpersonal and communication skills.
• Professional, pleasant and respectful telephone etiquette.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Verifies patient eligibility for insurance coverage and benefit levels for services; calculates and collects patient liability.
• Assists patients to nursing units by providing directions, escorts, or mobility assistance; escalates service issues as needed.
• Adheres to compliance for order validation, cash policy, government payor, and patient safety requirements.
• Performs revenue cycle duties across multiple areas/locations as assigned.

Skills

Customer service

Communication skills

Interpersonal skills

Telephone etiquette

Education

High school diploma or GED

Job description

Baylor Scott & White Health is seeking an Access Services Representative 2 to collect demographics and insurance information for patient registration, verify benefits, and assist with financial responsibilities. The role includes mentoring peers and cross-training across areas to ensure smooth patient flow and strong service delivery.

Ideal candidates will have 2 years of healthcare or customer service experience, excellent communication and empathy, and the ability to manage multiple priorities