Patient Access Specialist II

Baylor Scott & White Health; Horseshoe Bay (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Baylor Scott & White Health in Texas is looking for an Access Services Representative 2 who collects demographic and insurance information, verifies benefits, and assesses patient financial responsibilities while supporting registration and scheduling workflows.

The role requires empathy, strong communication, and the ability to manage multiple priorities in a high-pressure healthcare setting. Training and cross-location support are part of the duties.

Qualifications

• 2 years of healthcare or customer service experience or education equivalency required.
• Good listening, interpersonal and communication skills, and professional telephone etiquette.

Responsibilities

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Knows the patient flow processes in each area.
• Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments to provide information on patient delays and schedule changes.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability due per financial clearance policies for existing or bad debt accounts.
• Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
• May be responsible for cashiering duties following established policies and procedures. This could take up most of the incumbent's responsibilities in the department.
• Assists patients to nursing units by providing directions, personal escort, or medical mobility assistance, like wheelchairs. Escalates potential service issues to management when necessary.
• Adhere to compliance for order validation, cash policy, government payor, and patient safety requirements for proper patient identification.
• Conducts formal, documented training and serves as a resource to others.
• Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas/locations as assigned.

Skills

Listening

Interpersonal skills

Communication skills

Telephone etiquette

Professional demeanor

Empathy

Multitasking

Data entry

Typing

Computer skills

Education

HS Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Texas is looking for an Access Services Representative 2 who collects demographic and insurance information, verifies benefits, and assesses patient financial responsibilities while supporting registration and scheduling workflows.

The role requires empathy, strong communication, and the ability to manage multiple priorities in a high-pressure healthcare setting. Training and cross-location support are part of the duties.