Patient Access & Registration Specialist

Lehigh Valley Hospital; Allentown (Lehigh County); On-site; USD 22,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network in Allentown, PA, is seeking a Registration Specialist to coordinate patient registration, verify insurance, and schedule visits. This role supports ED workflow and helps ensure accurate financial clearance.

You will interview patients, collect demographic and insurance data, and educate them on financial responsibilities. The position requires empathy, accuracy, and the ability to work in a high-demand environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of customer service experience.
• Minimum 1 year in a healthcare environment such as a hospital or physician office.
• Basic computer and typing proficiency required.
• Ability to interact with a diverse patient population, including emergency cases.

Responsibilities

• Interview patients by phone or in person to collect demographic, insurance, and scheduling data.
• Coordinate patient registration, scheduling, and insurance verification.
• Ensure referring providers' orders are complete and match the appointment.
• Obtain any missing orders prior to tests or treatments.
• Scan insurance cards, IDs, and billing forms accurately.
• Obtain signatures to support timely reimbursement.
• Determine and communicate patient financial responsibilities and available resources.
• Review daily schedule for potential conflicts and resolve with staff.
• Maintain accuracy and compliance in registration processes.

Skills

Customer service

Healthcare environment experience

Computer proficiency

Typing proficiency

Bilingual English/Spanish

Education

High School Diploma/GED

Associate's Degree in Healthcare or related field

Job description

Lehigh Valley Health Network in Allentown, PA, is seeking a Registration Specialist to coordinate patient registration, verify insurance, and schedule visits. This role supports ED workflow and helps ensure accurate financial clearance.

You will interview patients, collect demographic and insurance data, and educate them on financial responsibilities. The position requires empathy, accuracy, and the ability to work in a high-demand environment.