Patient Access & Financial Concierge

Lehigh Valley Hospital; Hellertown (PA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Lehigh Valley Health Network in the Lehigh Valley region seeks a patient registration specialist to coordinate registration, insurance verification, and scheduling of patients with accuracy. The role is based in an emergency department with varying levels of patient care and educates patients on financial responsibilities.

The position emphasizes fast, accurate data collection, patient interaction, and timely reimbursement, ensuring a smooth patient experience and compliant processes.

Qualifications

• Minimum 1 year of Customer service experience or 1 year in a Healthcare environment such as a hospital or physician office.
• Must have computer and typing proficiency.
• Able to interact with a diverse customer base including emergency services or treatment scenarios.
• Willing to adapt to changes in volumes and priorities while managing time effectively.

Responsabilités

• Interview patients to obtain demographic, insurance (referral/authorization), and other information.
• Engage patients to create a welcoming experience in person or by phone during registration.
• Ensure referring providers' orders are complete and match the scheduled appointment.
• Obtain a new order prior to tests or treatments if incomplete or inaccurate.
• Scan insurance cards, scripts, patient IDs, and regulatory forms accurately.
• Secure signatures for timely reimbursement, including service-specific consents.
• Determine and collect patient financial liability and provide estimates; refer to financial counseling as needed.
• Review daily schedule for conflicts and coordinate with staff for resolutions.
• Maintain compliance with registration accuracy.

Connaissances

Customer service

Healthcare environment experience

Typing proficiency

Interpersonal communication

Formation

High School Diploma/GED

Associate's Degree Health care or related field

Description du poste

Lehigh Valley Health Network in the Lehigh Valley region seeks a patient registration specialist to coordinate registration, insurance verification, and scheduling of patients with accuracy. The role is based in an emergency department with varying levels of patient care and educates patients on financial responsibilities.

The position emphasizes fast, accurate data collection, patient interaction, and timely reimbursement, ensuring a smooth patient experience and compliant processes.