Patient Access & Registration Specialist

Mercy Health; Springfield (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) plan with employer contribution

Medical insurance

Dental insurance

Vision coverage

Prescription coverage

Life insurance

Mental health resources

Paid time off

Parental leave

FMLA leave

Short/long-term disability

Tuition assistance

Professional development

Job summary

Mercy Health is seeking a Patient Access Representative to provide front-line service, verify demographics, assist with insurance details, and accurately update medical records. The role supports scheduling, order transcription, and clear financial option explanations to patients.

Required tasks include registration, insurance verification, and maintaining patient confidentiality while ensuring smooth patient flow and responsive service during daily shifts.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred but not required.
• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology preferred but not required.
• Strong communication and interpersonal skills.

Responsibilities

• Provides excellent customer service and communications with patients, medical staff, and the general public.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Performs registration and basic insurance verification, ensuring accurate patient identity for billing.
• Maintains the confidentiality of all patients’ records and accounts.
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
• Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner.
• Other duties as assigned.

Skills

Typing 40 WPM

Computer skills

Problem solving

Interpersonal skills

Communication skills

Education

High School Diploma or GED

Associate degree preferred

Job description

Mercy Health is seeking a Patient Access Representative to provide front-line service, verify demographics, assist with insurance details, and accurately update medical records. The role supports scheduling, order transcription, and clear financial option explanations to patients.

Required tasks include registration, insurance verification, and maintaining patient confidentiality while ensuring smooth patient flow and responsive service during daily shifts.