Patient Access & Insurance Specialist

Mercy Co; Town of Springfield (WI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients at Mercy facilities. You will help with scheduling, registration, and insurance verification while ensuring accurate patient records and a compassionate patient experience.

The role requires attention to detail, effective communication, and the ability to manage multiple tasks in a fast-paced environment, supporting Mercy Service Standards and team collaboration.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Assist patients with scheduling, registration, and pre-certification.
• Verify benefits and obtain financial clearance.
• Ensure accurate patient data entry and maintain records.
• Communicate with patients, physicians, and staff with professionalism.
• Handle high-volume calls and manage multiple tasks accurately.

Skills

Communication

Customer service

Attention to detail

Multi-tasking

Education

High School Diploma

Some college helpful

Tools

Medical terminology

Insurance plan knowledge

10-key calculator

Hospital IT systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients at Mercy facilities. You will help with scheduling, registration, and insurance verification while ensuring accurate patient records and a compassionate patient experience.

The role requires attention to detail, effective communication, and the ability to manage multiple tasks in a fast-paced environment, supporting Mercy Service Standards and team collaboration.