Patient Access & Registration Specialist

Atrium Health Enterprise; Sparta (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Atrium Health Enterprise is seeking a Patient Access/Registration Specialist to greet patients, verify demographics and insurance, and manage the registration and financial clearance processes for scheduled and walk-in visits.

Responsibilities include collecting copays, validating benefits, guiding patients through pre-certification requirements, and coordinating with Financial Counselors when assistance is needed.

Qualifications

• Education: High school diploma or GED; experience in patient access, scheduling, registration, insurance verification, billing or CMA preferred.
• Knowledge of Medicare, HIPAA and EMTALA rules and regulations and updates to insurance pre-certification requirements.
• Familiarity with patient demographics, insurance information, pre-authorization requirements, and financial clearance processes.

Responsibilities

• Greets patients arriving for appointments and manages patient flow.
• Verifies and updates patient demographic and insurance information.
• Completes registration for walk-in patients and collects owed balances.
• Verifies benefits, collects out-of-pocket liabilities, and references payment policies.
• Directs patients to Financial Counselor when financial assistance is needed.
• Performs visit closure including follow-up scheduling and paperwork.

Skills

Customer service

Communication skills

Data analysis

HIPAA basics

Medicare knowledge

Medical terminology

Confidential information handling

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Job description

Atrium Health Enterprise is seeking a Patient Access/Registration Specialist to greet patients, verify demographics and insurance, and manage the registration and financial clearance processes for scheduled and walk-in visits.

Responsibilities include collecting copays, validating benefits, guiding patients through pre-certification requirements, and coordinating with Financial Counselors when assistance is needed.