Patient Access Specialist

Atrium Health Enterprise; Winston-Salem (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Atrium Health Wake Forest Baptist in Winston-Salem, NC is seeking a Patient Services Representative I to handle patient registration, verify demographics and insurance, and determine patient liability. The role involves pre-certification steps when required and guiding patients to financial counseling as needed.

You will work in a busy clinic setting, interact professionally with patients and staff, and strive for accuracy and timely processing while meeting productivity and quality targets.

Qualifications

• High school diploma or GED required.
• Patient access experience (scheduling, registration, financial clearance) and insurance verification preferred.

Responsibilities

• Greet patients and manage check-in/check-out with courtesy and efficiency.
• Verify and update patient demographic and insurance information.
• Complete registration for walk-in patients and verify changes.
• Explain and collect patient liabilities; obtain authorization when required.

Skills

Customer service

Communication

HIPAA knowledge

Problem solving

Outlook

Excel

ADT software

Data entry

Attention to detail

Education

High school diploma or GED

Healthcare experience preferred

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Atrium Health Wake Forest Baptist in Winston-Salem, NC is seeking a Patient Services Representative I to handle patient registration, verify demographics and insurance, and determine patient liability. The role involves pre-certification steps when required and guiding patients to financial counseling as needed.

You will work in a busy clinic setting, interact professionally with patients and staff, and strive for accuracy and timely processing while meeting productivity and quality targets.