Patient Experience Specialist

Atrium Health Enterprise; Charlotte (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Atrium Health Enterprise is seeking a Patient Service Specialist to deliver exemplary customer service and proactively perform front office duties. You will manage patient registration, verify insurance, schedule appointments, and handle billing-related tasks to ensure a seamless patient experience.

The role requires strong interpersonal skills, the ability to handle sensitive situations with care, and adherence to healthcare regulations.

Qualifications

• High School Diploma or GED required; computer experience required.
• Customer relations experience preferred.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.
• Ability to interact with patients and families in sensitive situations.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities ensuring accuracy and outstanding patient experience.
• Encourage patient utilization of front-end technology during the registration process.
• Enter and maintain confidential and accurate patient information including insurance, billing, and payment information; assist billing as needed.
• Demonstrate proficiency with emergency codes and applicable federal and state healthcare regulations.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Education

High School Diploma or GED

Job description

Atrium Health Enterprise is seeking a Patient Service Specialist to deliver exemplary customer service and proactively perform front office duties. You will manage patient registration, verify insurance, schedule appointments, and handle billing-related tasks to ensure a seamless patient experience.

The role requires strong interpersonal skills, the ability to handle sensitive situations with care, and adherence to healthcare regulations.