Remote Patient Access & Financial Clearance Specialist

Atrium Health; United States; Remote; USD 59,600,486 - 89,400,729; Full time

Benefits offered by this job

Health insurance

Job summary

Atrium Health is seeking a Remote/Full-Time Patient Service Representative I to support the Pre-Arrival environment by verifying patient information, handling insurance verification, and facilitating financial clearance for a smooth patient experience.

The role includes completing pre-registration tasks, communicating with patients about financial responsibilities, and ensuring accurate documentation within electronic systems while aligning with HIPAA and organizational policies.

Qualifications

• High school diploma or equivalent.
• Experience not required; preferred in registration, insurance verification, or revenue cycle workflows.
• Detail-oriented with strong customer service and communication abilities.

Responsibilities

• Verify and update patient demographic and insurance information with high accuracy.
• Perform benefits verification and eligibility checks; identify coverage details and issues.
• Initiate and support authorization/pre-certification processes as required.
• Complete pre-registration and financial clearance activities prior to service.
• Communicate with patients regarding financial responsibility, next steps, and required documentation.
• Maintain accurate documentation within electronic systems and follow established workflows.
• Collaborate with leaders, teammates, and clinical departments to resolve issues and ensure timely service readiness.
• Adhere to HIPAA, compliance, and organizational policies.
• Support revenue cycle processes to prevent revenue loss and support a positive patient experience.

Skills

Attention to detail

Customer service

Communication skills

Fast-paced environment

Workflow learning

Independent work

Cross-team collaboration

Insurance verification tools

Medical terminology

HIPAA compliance

Cash handling

Organizational skills

Education

High School Graduate

Tools

Insurance verification tools

Electronic health records (EHR)

Job description

Atrium Health is seeking a Remote/Full-Time Patient Service Representative I to support the Pre-Arrival environment by verifying patient information, handling insurance verification, and facilitating financial clearance for a smooth patient experience.

The role includes completing pre-registration tasks, communicating with patients about financial responsibilities, and ensuring accurate documentation within electronic systems while aligning with HIPAA and organizational policies.