Patient Access & Registration Specialist

Advocate Health; Oshkosh (WI); In loco; USD 27.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Time Off

Health benefits

Retirement plans

Descrizione del lavoro

Advocate Health in Oshkosh, WI is seeking a Full-time Patient Access Representative to greet patients, verify demographics and insurance, register walk-ins, and collect financial responsibility. The role involves coordinating with Financial Counselors and ensuring compliant, efficient patient flow.

Responsibilities include maintaining Medicare/Medicaid knowledge, scheduling follow-ups, and meeting productivity and accuracy targets in a busy clinical setting.

Competenze

• High school diploma or GED required; patient access (scheduling, registration and financial clearance), insurance verification, billing or CMA experience preferred.
• Ability to identify and understand issues; communicates clearly and accurately.
• Knowledge of Medicare, HIPAA, EMTALA rules and updates to pre-certification requirements.
• Ability to work with minimal supervision in a high-stress environment.

Mansioni

• Greet patients and monitor flow to ensure efficient, courteous care.
• Verify and update patient demographics and insurance information for accuracy.
• Complete registration for walk-in patients and collect/verify financial information.
• Explain and collect out-of-pocket responsibility; pursue past balances when needed.
• Follow financial clearance policy and refer to Financial Counselor when required.
• Close visits, schedule follow-ups, and provide necessary documents.
• Maintain knowledge of Medicare/Medicaid and third-party payer requirements.
• Suggest process improvements and communicate issues to management.
• Meet productivity and accuracy targets; maintain positive customer relations.
• Collaborate with clinical staff to ensure timely flow of information.

Conoscenze

Customer Service

Medical Office Experience

Outlook Proficiency

Word Proficiency

Excel Proficiency

HIPAA Knowledge

Communication Skills

Formazione

High School Diploma

Strumenti

ADT Software

Office Suite

Descrizione del lavoro

Advocate Health in Oshkosh, WI is seeking a Full-time Patient Access Representative to greet patients, verify demographics and insurance, register walk-ins, and collect financial responsibility. The role involves coordinating with Financial Counselors and ensuring compliant, efficient patient flow.

Responsibilities include maintaining Medicare/Medicaid knowledge, scheduling follow-ups, and meeting productivity and accuracy targets in a busy clinical setting.