Patient Access & Registration Specialist

Community Health Network; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative to be the first point of contact for visitors, handling patient registration and financial clearance.

The role involves check-ins, scheduling, payment collection, and insurance verification, ensuring accurate demographics and coverage information are captured for a smooth visit. Training on CMS guidelines supports compliant, efficient patient flow.

Qualifications

• High School Diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with CMS standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Responsibilities

• The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.
• The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Skills

Customer service

Healthcare office experience

Attention to detail

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network is seeking an Associate Patient Access Representative to be the first point of contact for visitors, handling patient registration and financial clearance.

The role involves check-ins, scheduling, payment collection, and insurance verification, ensuring accurate demographics and coverage information are captured for a smooth visit. Training on CMS guidelines supports compliant, efficient patient flow.