Frontline Patient Access & Registration Specialist

Community Health Network; Indianapolis (IN); On-site; USD 34,000 - 46,000; Full time

Job summary

Community Health Network in Indianapolis seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, financial clearance, and scheduling.

You will verify insurance, collect payments, and ensure accurate entry of demographics and benefits, supporting smooth workflows and compliant patient access across the network.

This role requires strong customer service, attention to detail, and proficiency with EPIC to pre-register scheduled patients.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with customer service preferred.
• Proficient in inpatient, outpatient, and emergency registrations.
• Admissions, Discharges, Transfers processed promptly.
• Monitor patient movements in hospital or ambulatory settings.
• Utilizes EPIC work queues to pre-register scheduled patients.
• Verifies CMS coverage and eligibility information with patients.
• Accurately enters patient demographics, insurance and financial data.
• Ensures completeness and accuracy of the EHR and makes necessary changes.

Responsibilities

• Serve as the first contact for visitors; handle customer service and patient registration.
• Perform financial clearance tasks and insurance verification.
• Maintain compliance with guidelines and ensure smooth workflows.
• Prepare patients administratively and financially for visits.

Skills

Healthcare office experience

Registration/Admissions proficiency

Admissions/Discharges/Transfers

Data entry

CMS verification

EHR usability

Patient demographics & insurance entry

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network in Indianapolis seeks an Associate Patient Access Representative to be the first contact for visitors, handling patient registration, financial clearance, and scheduling.

You will verify insurance, collect payments, and ensure accurate entry of demographics and benefits, supporting smooth workflows and compliant patient access across the network.

This role requires strong customer service, attention to detail, and proficiency with EPIC to pre-register scheduled patients.