Patient Access & Registration Specialist

Beth Israel Lahey Health; Milton (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health in Milton, MA seeks a Patient Access Representative to ensure a welcoming, accurate registration process across electronic, telephonic, and in-person channels. You will handle co-payments, insurance verification, scheduling, and patient questions while safeguarding confidentiality and supporting a smooth patient flow.

Extensive training on the EHR is provided as you work in a fast-paced, team-based environment, coordinating with clinical departments to verify coverage,

Qualifications

• Education: High school degree or equivalent. Associate’s degree preferred.
• Experience: 1-3 years related work experience with computer systems and Microsoft Office applications.

Responsibilities

• Registers patients for visits and explains the registration process.
• Processes patient payments including co-pays, co-insurance, deductibles, and balances due; safeguards cash and reconciles drawer.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage accordingly.
• Instructs patients on consent forms and financial documents; scans and records documents.
• Counsels patients on non-covered services and ABNs; verifies and updates patient information.
• Manages scheduling from multiple sources; conversations with departments to ensure safe patient care when needed.
• Verifies insurance coverage using real-time eligibility and applies guarantor/insurance to visits.
• Communicates financial clearance status and refers to Financial Counseling as needed.

Skills

Call center experience

Typing 40 wpm

Medical terminology

Bilingual communication

EHR familiarity

MS Office

Education

High school degree or equivalent

Associate’s degree preferred

Tools

EHR Software

MS Office

Job description

Beth Israel Lahey Health in Milton, MA seeks a Patient Access Representative to ensure a welcoming, accurate registration process across electronic, telephonic, and in-person channels. You will handle co-payments, insurance verification, scheduling, and patient questions while safeguarding confidentiality and supporting a smooth patient flow.

Extensive training on the EHR is provided as you work in a fast-paced, team-based environment, coordinating with clinical departments to verify coverage,