Patient Access & Registration Specialist

AdventHealth

Littleton (CO)

In loco

USD 27.000 - 44.000

Tempo pieno

2 giorni fa

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Vantaggi offerti da questo lavoro

Benefits from Day One

Paid Time Off from Day One

401(k) Retirement Plan

Descrizione del lavoro

AdventHealth in Littleton, CO seeks an experienced Guest Services/Registration Associate to support patient access in multiple clinic sites. You will welcome patients, verify demographics and insurance, enter data into systems, and help maximize reimbursement while coordinating with clinical partners.

The role requires strong customer service, medical terminology knowledge, and the ability to handle payments and collections.

Competenze

Associate or higher in health services administration or related field preferred.
High School Diploma or Equivalent required.
1+ year of customer service and medical office experience with medical terminology, coding, charge entry and payment collection preferred.
Prior collections experience preferred.
Certified Healthcare Access Associate (CHAA) preferred.

Mansioni

Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
Ensures all financial assessments, eligibility, and benefits memos are clear and thorough to support post-care financial needs.
Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
Provides timely coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
Performs duties to ensure smooth operation of the Guest Services department.
Promotes a safe work environment.
Communicates patients’ status to team members and keeps patients informed to maintain workflow.
Provides education to patients regarding test locations, patient portal use, and follow-up actions.
Requests co-pays and/or outstanding balance at check-in; other duties as assigned.