Patient Access & Registration Specialist

AdventHealth; Parker (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth Medical Group Parker seeks a friendly Guest Services/Registration professional to handle patient check-in, collect co-pays, and verify demographics and insurance. You will coordinate with clinical teams to ensure smooth patient flow across multiple Parker locations.

Qualified candidates bring 1+ year in medical offices, familiarity with medical terminology, and strong customer service focus. CHAA is a plus; both on-site and collaborative care environments are offered.

Qualifications

• Associate and/or higher-level education in health services administration or related field preferred.
• High School Grad or equivalent required.
• 1+ year of customer services and medical office experience with medical terminology, coding, charge entry and payment collection.
• Prior collections experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments and benefits memos are clear and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments.
• Provides timely coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to team members and guides patients on portal use and follow-up actions.
• Requests co-pays and/or outstanding balances at check-in; other duties as assigned.

Skills

Customer service

Medical terminology

Coding

Charge entry

Payment collection

Education

Associate or higher in health services administration or related field

High School Grad or equivalent

Job description

AdventHealth Medical Group Parker seeks a friendly Guest Services/Registration professional to handle patient check-in, collect co-pays, and verify demographics and insurance. You will coordinate with clinical teams to ensure smooth patient flow across multiple Parker locations.

Qualified candidates bring 1+ year in medical offices, familiarity with medical terminology, and strong customer service focus. CHAA is a plus; both on-site and collaborative care environments are offered.