Patient Access & Billing Specialist

AdventHealth; Denver (CO); In loco; USD 27.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance (Day One)

Dental insurance (Day One)

Vision insurance (Day One)

Life Insurance (Day One)

Disability Insurance (Day One)

Paid time off from Day One

403(b) retirement plan

Parental leave (4 weeks)

Descrizione del lavoro

AdventHealth in Denver, CO is seeking a Guest Services/Patient Access representative to support patient intake, data entry, insurance verification, and billing processes. The role emphasizes accurate demographics, prompt service, and collaboration with clinical teams.

Responsibilities include greeting patients, collecting payments, and ensuring smooth registration to maximize reimbursement. Prior healthcare experience and CHAA certification are preferred.

Competenze

• 1+ year of customer service experience in a medical office or equivalent with medical terminology, coding, charge entry and payment collection.
• High school diploma or equivalent required; associate degree preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Mansioni

• Answers incoming phone calls, responds to inquiries, and directs calls appropriately.
• Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems.
• Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs.
• Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences.
• Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners’ registration needs.
• Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments.
• Promotes a safe work environment.
• Communicates patients’ status to appropriate team members and keeps patients apprised to maintain effective operational flow.
• Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions.
• Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly.
• Other duties as assigned.

Conoscenze

Customer service

Medical terminology

Charge entry

Formazione

Associate degree in Health Services Administration

High School Diploma or equivalent

CHAA certification (Preferred)

Descrizione del lavoro

AdventHealth in Denver, CO is seeking a Guest Services/Patient Access representative to support patient intake, data entry, insurance verification, and billing processes. The role emphasizes accurate demographics, prompt service, and collaboration with clinical teams.

Responsibilities include greeting patients, collecting payments, and ensuring smooth registration to maximize reimbursement. Prior healthcare experience and CHAA certification are preferred.