Patient Access & Registration Specialist

Behavioral Health Group - BHG; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Flexible schedules

No nights or Sundays

Generous PTO

Holidays off

Medical, dental and vision coverage

401(k) match

Bonus potential

Job summary

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator in Michigan to welcome patients and ensure smooth processing from check-in to billing. You will verify demographics, insurance, and eligibility, while explaining coverage and expected payments with empathy.

In this role, you will collect copays and other payments, handle calls, and support compliance with regulations. A one-year background in front desk or billing is preferred; a valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• 1+ year of general office clerk experience with basic math, accounting skills, and cash handling.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations with empathy.
• Collect patient payments, including copays, deductibles, and coinsurance, and process daily transactions.
• Answer incoming phone calls promptly and provide compassionate support.
• Build positive, professional relationships with patients while protecting privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.

Skills

Insurance eligibility

Billing collections

Front desk

Data entry

Cash handling

Education

High school diploma or equivalent

Tools

MS Office

Job description

Behavioral Health Group (BHG) is seeking a Patient Registration Coordinator in Michigan to welcome patients and ensure smooth processing from check-in to billing. You will verify demographics, insurance, and eligibility, while explaining coverage and expected payments with empathy.

In this role, you will collect copays and other payments, handle calls, and support compliance with regulations. A one-year background in front desk or billing is preferred; a valid driver’s license is required.