Patient Registration Coordinator - Early Hours & Flexible Schedule

Behavioral Health Group - BHG; Hagerstown (MD); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Flexible schedules

Paid time off

Holidays off

Medical, dental and vision coverage

401(k) match

Bonus opportunities

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to welcome patients and manage registrations at our clinic. You will verify demographics and insurance information, explain benefits, collect payments, and support front desk operations with empathy and professionalism.

The role emphasizes accurate data entry, insurance verification, and compliant handling of payments while maintaining patient privacy in a fast-paced clinical setting.

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Clearly explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy and maintaining accountability.
• Support compliance with applicable federal, state, and local regulations.
• Prepare and distribute weekly reports and generate monthly statements when needed.
• Maintain accurate financial records and help ensure the security of clinic funds.
• Process third-party reimbursements, including Medicaid, when applicable.
• Support daily office operations through filing, scanning, copying, and data entry.
• Assist with census reporting and caseload tracking.
• Maintain office supplies and coordinate supply orders.
• Perform work-related errands, including mail delivery and bank deposits.

Skills

Front office management

Insurance knowledge

Administrative skills

Education

High school diploma or equivalent

Tools

Calculator

Fax machine

Copier

Computer

Telephone

Postage meter

Scales

Scanner

Office software

Job description

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to welcome patients and manage registrations at our clinic. You will verify demographics and insurance information, explain benefits, collect payments, and support front desk operations with empathy and professionalism.

The role emphasizes accurate data entry, insurance verification, and compliant handling of payments while maintaining patient privacy in a fast-paced clinical setting.