Patient Registration & Front Desk Coordinator

Behavioral Health Group - BHG; Jackson (TN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Flexible schedules

No nights and no Sundays

Generous paid time off

Holidays off

Medical, dental and vision coverage

Life insurance and disability coverage

401(k) match

Quarterly bonus potential

Certification support

Job summary

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to warmly greet patients and handle onboarding at the front desk. You will verify demographics and insurance, confirm eligibility, explain financial responsibilities, and collect payments to support smooth recovery journeys.

The role emphasizes empathy, accuracy, and compliance in a fast-paced healthcare environment in Tennessee. Schedule includes weekday mornings with rotating Saturday shifts, offering balanced work

Qualifications

• High school diploma or equivalent.
• One year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience in front desk, admissions, billing, and/or collections.

Responsibilities

• Be one of the first friendly faces patients and visitors see, creating a warm and professional experience from the moment they arrive.
• Register new and returning patients while verifying demographic, insurance, and identification information.
• Verify insurance eligibility, benefits, and prior authorizations to help patients understand their coverage.
• Explain insurance benefits, financial responsibilities, and payment expectations, answering questions with empathy and professionalism.
• Collect patient payments, including copays, deductibles, and coinsurance, while accurately processing daily financial transactions.
• Answer incoming phone calls promptly and provide helpful, compassionate support.
• Build positive, professional relationships with patients while protecting their privacy.
• Support compliance with applicable regulations.

Skills

Customer service

Front desk

Phone etiquette

Interpersonal communication

Multitasking

Education

High school diploma or equivalent

Tools

Cash handling

Billing software

Job description

Behavioral Health Group - BHG is seeking a Patient Registration Coordinator to warmly greet patients and handle onboarding at the front desk. You will verify demographics and insurance, confirm eligibility, explain financial responsibilities, and collect payments to support smooth recovery journeys.

The role emphasizes empathy, accuracy, and compliance in a fast-paced healthcare environment in Tennessee. Schedule includes weekday mornings with rotating Saturday shifts, offering balanced work