Patient Access & Registration Specialist

Ochsner Health; Lafayette (LA); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Ochsner Health in Lafayette, LA seeks a patient access specialist to greet patients, schedule appointments and complete check-in. You will verify demographics, collect co-pays, and ensure accurate insurance verification while protecting patient privacy.

The role emphasizes excellent customer service, attention to detail, and ability to work across departments in a healthcare setting. Training is provided and compliance with regulations is required.

Qualifications

• Greet patients and guests and perform scheduling or check-in duties.
• Verify patient identification and insurance information.
• Collect co-pays and explain financial responsibilities.
• Maintain confidentiality and HIPAA compliance.
• Experience with healthcare billing guidelines is a plus.

Responsabilités

• Provide excellent customer service to patients and guests.
• Create and complete patient scheduling, registration, or admission.
• Input demographic and financial data accurately.
• Explain insurance benefits and collect payments.
• Balance cash drawer and perform end-of-shift procedures.
• Collaborate with other departments to resolve issues.

Connaissances

Customer service

Data entry

Verbal and written communication

Interpersonal skills

Attention to detail

Formation

High school diploma or equivalent

Associate’s degree

Outils

Medical billing software

Electronic insurance verification

CRM systems

Description du poste

Ochsner Health in Lafayette, LA seeks a patient access specialist to greet patients, schedule appointments and complete check-in. You will verify demographics, collect co-pays, and ensure accurate insurance verification while protecting patient privacy.

The role emphasizes excellent customer service, attention to detail, and ability to work across departments in a healthcare setting. Training is provided and compliance with regulations is required.