Patient Access Specialist - Registration & Scheduling

Ochsner Health; Coolidge (AZ); On-site; USD 33,000 - 45,000; Full time

Job summary

Ochsner Health in the United States is seeking a frontline patient registration role to greet patients, schedule appointments, and complete hospital admissions. The position emphasizes accurate data collection and patient interaction across payer types.

The role requires strong communication, data-entry, and the ability to explain insurance benefits while collecting payments. Training and compliance with privacy standards are key, with emphasis on high-quality service.

Qualifications

• High school diploma or equivalent required.
• Experience in hospital/clinic or customer-service environment preferred.
• Knowledge of healthcare billing and insurance concepts is a plus.
• Strong communication and data-entry skills are essential.

Responsibilities

• Greet patients and guests courteously by phone or in person.
• Initiate scheduling, registration, or admission processes for patients.
• Verify identification and demographic data for medical records and reimbursement.
• Explain insurance benefits and collect copays, deductibles, and self-pay amounts.
• Balance cash drawer and prepare deposits at end of shift.
• Maintain privacy and confidentiality of patient information.

Skills

Customer service

Data entry

Phone etiquette

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

Windows applications

EHR systems

Billing software

Job description

Ochsner Health in the United States is seeking a frontline patient registration role to greet patients, schedule appointments, and complete hospital admissions. The position emphasizes accurate data collection and patient interaction across payer types.

The role requires strong communication, data-entry, and the ability to explain insurance benefits while collecting payments. Training and compliance with privacy standards are key, with emphasis on high-quality service.