Compassionate Patient Access Specialist

Ochsner Health; Lafayette (LA); On-site; USD 34,000 - 42,000; Full time

Job summary

Ochsner Health in Lafayette, LA is seeking a patient access professional to greet patients, process registrations, and verify insurance, ensuring accurate data for patient records and payments. The role emphasizes accuracy, courtesy, and cross-functional support across payer types.

The position requires a high school diploma (associate degree preferred) and experience in front-line registration or related roles within healthcare or customer service.

Qualifications

• Must have computer skills for data entry and retrieval of information.
• Excellent verbal and written communication skills.
• Proficient with Windows-style applications and policy software.
• Strong interpersonal skills and attention to detail.
• Knowledge of healthcare insurance benefits and payer guidelines.

Responsibilities

• Greet patients and guests courteously via phone or in person.
• Schedule appointments or complete check-in/admission processes.
• Verify patient demographics and obtain/verify data for medical records.
• Collect co-pays/deductibles and explain insurance benefits.
• Perform financial analysis and inform patients of financial responsibility.
• Balance cash drawer and prepare deposits.
• Collaborate with other departments to ensure smooth workflow.

Skills

Data entry

Verbal communication

Written communication

Windows applications

Interpersonal skills

Billing knowledge

Problem solving

Organization

Education

High school diploma or equivalent

Associate’s Degree

Tools

Billing systems

Windows-based software

Job description

Ochsner Health in Lafayette, LA is seeking a patient access professional to greet patients, process registrations, and verify insurance, ensuring accurate data for patient records and payments. The role emphasizes accuracy, courtesy, and cross-functional support across payer types.

The position requires a high school diploma (associate degree preferred) and experience in front-line registration or related roles within healthcare or customer service.