Patient Access Specialist: Centralized Registration

Ochsner Health; Lafayette (LA); On-site; USD 45,000 - 55,000; Full time

Job summary

Ochsner Health in Lafayette, LA seeks a friendly patient access representative to greet patients, schedule appointments, complete admissions, and verify insurance details. You will input demographic data accurately and support face-to-face interactions across payer types.

This on-site role requires a high school diploma (associate’s preferred) and one year of related hospital or medical office experience, with strong communication, data entry, and multitasking skills to ensure smooth patient

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Customer service

Communication

Clerical skills

Data entry

Interpersonal skills

Time management

Problem solving

Education

High school diploma or equivalent

Associate’s degree

Tools

Windows applications

Insurance verification systems

Job description

Ochsner Health in Lafayette, LA seeks a friendly patient access representative to greet patients, schedule appointments, complete admissions, and verify insurance details. You will input demographic data accurately and support face-to-face interactions across payer types.

This on-site role requires a high school diploma (associate’s preferred) and one year of related hospital or medical office experience, with strong communication, data entry, and multitasking skills to ensure smooth patient