Patient Access & Registration Specialist

ochsner; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is hiring for a patient access / registration role focused on greeting patients, scheduling, and hospital admission processes. You will verify demographics, explain insurance benefits, collect payments, and ensure data accuracy while delivering excellent service.

The role requires a high school diploma (associate degree preferred) and at least 1 year in healthcare or customer service settings.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Must have clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility
• Balances Cash drawer daily, prepares deposit slips and follow closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
• Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
• Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
• Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Billing knowledge

Payor guidelines

Regulatory knowledge

Presentation skills

Problem solving

Time management

Conflict resolution

Analytical thinking

Team collaboration

Judgment

Education

High school diploma

Associate's degree

Job description

Ochsner Health is hiring for a patient access / registration role focused on greeting patients, scheduling, and hospital admission processes. You will verify demographics, explain insurance benefits, collect payments, and ensure data accuracy while delivering excellent service.

The role requires a high school diploma (associate degree preferred) and at least 1 year in healthcare or customer service settings.