Patient Access & Registration Specialist

Ochsner Health; Arbolada Addition (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health in Louisiana seeks a patient access representative to welcome patients, register them, schedule and admit, verify demographics and insurance, and collect co-pays in a courteous, compliant manner.

The role requires accurate data entry, strong communication, and knowledge of billing guidelines; one year of related experience is preferred. Certifications (CHAA/CHAM/MA) are a plus, with opportunities to grow in a collaborative healthcare environment.

Qualifications

• Must have data entry skills and ability to accurately input patient information
• Excellent verbal and written communication for patient interactions
• Proficient with Windows-based applications and healthcare software
• Strong interpersonal skills and professional demeanor
• Knowledge of healthcare insurance benefits and payor guidelines
• Ability to solve problems and remain calm in high-stress situations
• Good organizational and time-management abilities
• Sound judgment in handling sensitive information and escalations
• Ability to work with multiple departments and teammates

Responsibilities

• Greet patients and guests courteously and register them in the system
• Schedule appointments and manage admission/check-in processes
• Verify demographics and insurance information for accuracy
• Explain insurance benefits and collect co-pays and balances due
• Perform basic financial analysis for patient accounts and communicate responsibilities
• Balance cash drawer and complete end-of-shift procedures
• Collaborate with other departments to resolve issues and maintain privacy and compliance
• Adhere to regulatory requirements and company policies

Skills

Data entry

Verbal communication

Interpersonal skills

Billing regulations

Problem solving

Time management

Conflict resolution

Judgment

Team collaboration

Education

High school diploma or equivalent

Associate’s degree

Tools

Medical billing software

Job description

Ochsner Health in Louisiana seeks a patient access representative to welcome patients, register them, schedule and admit, verify demographics and insurance, and collect co-pays in a courteous, compliant manner.

The role requires accurate data entry, strong communication, and knowledge of billing guidelines; one year of related experience is preferred. Certifications (CHAA/CHAM/MA) are a plus, with opportunities to grow in a collaborative healthcare environment.