Patient Access & Registration Specialist

ochsner; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health seeks a Patient Access representative to greet patients, schedule appointments, and complete registration/admission processes. You will verify insurance, collect payments, and ensure accurate data entry while maintaining patient privacy.

The role requires a high school diploma, 1 year of relevant experience, and knowledge of billing regulations. Ochsner emphasizes compassionate care and teamwork across departments.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• Minimum 1 year experience in hospital/clinic or customer service.
• Certifications CHAM/CHAA or Medical Assistant preferred.

Responsibilities

• Provide excellent customer service to patients, guests, and families.
• Create, activate, and complete patient scheduling, clinic registration, or admission.
• Ensure all forms are completed and paperwork gathered.
• Input demographic and financial information; explain insurance benefits and collect co-pays.
• Perform financial analysis of each case and inform patient of responsibility.
• Balance cash drawer daily and complete end-of-shift procedures.
• Maintain privacy and comply with billing regulations and inter-department collaboration.

Skills

Data entry

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate’s degree

Tools

Billing software

Windows applications

Electronic verification

Job description

Ochsner Health seeks a Patient Access representative to greet patients, schedule appointments, and complete registration/admission processes. You will verify insurance, collect payments, and ensure accurate data entry while maintaining patient privacy.

The role requires a high school diploma, 1 year of relevant experience, and knowledge of billing regulations. Ochsner emphasizes compassionate care and teamwork across departments.