Patient Access & Registration Specialist

ochsner; Lafayette (LA); On-site; USD 34,000 - 48,000; Full time

Job summary

Ochsner Health seeks a patient access professional to greet patients, schedule appointments, and manage the registration/admission process. You will verify demographics, explain insurance benefits, and collect co-pays in a courteous, confidential manner.

The role requires data entry skills, knowledge of billing regulations, and the ability to handle high-stress situations while maintaining accuracy and professionalism. Prior healthcare experience is preferred.

Qualifications

• Requires a high school diploma or equivalent.
• Minimum 1 year of experience in hospital/clinic or customer-service environment.
• Preference for an associate's degree in a related field or healthcare access/certifications.

Responsibilities

• Provide excellent customer service to patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission process.
• Gather and input demographic and financial information; explain insurance benefits and collect co-pays and self-pay portions.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and prepare deposits; follow closing procedures.
• Collaborate with other departments and maintain professionalism in all interactions.

Skills

Customer service

Verbal & written comm.

Data entry

Healthcare billing knowledge

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Windows applications

Billing systems

EMR/EHR systems

Job description

Ochsner Health seeks a patient access professional to greet patients, schedule appointments, and manage the registration/admission process. You will verify demographics, explain insurance benefits, and collect co-pays in a courteous, confidential manner.

The role requires data entry skills, knowledge of billing regulations, and the ability to handle high-stress situations while maintaining accuracy and professionalism. Prior healthcare experience is preferred.