Patient Access & Registration Specialist

Ochsner Health; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and manage check-in processes. The role includes verifying insurance, collecting payments, and updating patient records with accuracy.

The ideal candidate will excel in customer service and be proficient with billing processes and EMR systems. The position requires strong communication, data entry, and problem-solving skills, along with the ability to work in a fast-paced healthcare environment

Qualifications

• Must have data entry and accurate record-keeping abilities.
• Excellent verbal and written communication skills.
• Proficiency with Windows-based applications and common software packages.

Responsibilities

• Greet patients and guests politely and assist with scheduling or check-in.
• Verify demographics and insurance information for patient records and billing.
• Collect co-pays, deductibles, and self-pay amounts; explain benefits to patients.
• Perform financial analysis of cases and inform patients of responsibilities.
• Balance cash drawer and complete end-of-shift cash handling procedures.

Skills

Data entry

Verbal & written communication

Windows apps

Interpersonal skills

Billing knowledge

Problem solving

Organization

Decision making

Education

High school diploma or equivalent

Associate’s degree

Tools

Billing software

EMR/EHR systems

Job description

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and manage check-in processes. The role includes verifying insurance, collecting payments, and updating patient records with accuracy.

The ideal candidate will excel in customer service and be proficient with billing processes and EMR systems. The position requires strong communication, data entry, and problem-solving skills, along with the ability to work in a fast-paced healthcare environment