Compassionate Patient Access Specialist

Miami Neuroscience Institute Baptist Health South Florida; Pensacola, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health is seeking a patient access representative to greet patients, verify demographics, schedule appointments, and complete admissions efficiently. You will collect payments at the point of service and explain insurance benefits with accuracy and empathy.

The role requires strong data entry, communication, and interpersonal skills, plus familiarity with healthcare billing guidelines and privacy standards.

Qualifications

• Education requirements as stated: high school diploma or equivalent; preferred associate degree.
• Experience: at least one year in hospital, clinic, medical office, revenue cycle, or customer service.
• Certifications preferred: CHAM, CHAA, Medical Assistant or related certifications.

Responsibilities

• Provide excellent customer service to patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission.
• Ensure all forms are completed; gather and verify paperwork and demographics.
• Input patient/guarantor information, explain insurance benefits, and collect co-pays and self-pay portions.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and prepare deposits; follow closing procedures.
• Demonstrate professional behavior and collaborate across departments.
• Adapt communication style to patient population and privacy requirements.
• Other related duties as required.

Skills

Customer service

Data entry

Interpersonal skills

Communication skills

Attention to detail

Medical insurance knowledge

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Windows applications

Job description

Ochsner Health is seeking a patient access representative to greet patients, verify demographics, schedule appointments, and complete admissions efficiently. You will collect payments at the point of service and explain insurance benefits with accuracy and empathy.

The role requires strong data entry, communication, and interpersonal skills, plus familiarity with healthcare billing guidelines and privacy standards.