Patient Access & Registration Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Joplin (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is hiring a Patient Access Representative to guide patients through scheduling, registration and pre-certification at Mercy facilities. The role emphasizes accuracy in data entry, insurance verification and financial clearance while supporting patients with courtesy and clarity.

The position requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and insurance plans. Competitive benefits are offered.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Excellent written and oral communication; strong attention to detail.

Responsibilities

• Facilitate patient entrance into Mercy facilities including scheduling, registration and pre-certification.
• Perform benefit verification, financial clearance and pre-visit collection as needed.
• Ensure accurate patient data entry and maintenance of patient records.
• Communicate with patients, physicians and insurance companies with professionalism.
• Navigate multiple computer systems and use 10-key calculator efficiently.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Stress management

Ten-key

Education

High School diploma

Some college helpful

Tools

Computer systems

Job description

Mercy is hiring a Patient Access Representative to guide patients through scheduling, registration and pre-certification at Mercy facilities. The role emphasizes accuracy in data entry, insurance verification and financial clearance while supporting patients with courtesy and clarity.

The position requires 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and insurance plans. Competitive benefits are offered.