Compassionate Patient Access & Registration Specialist

Mercy; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients at Mercy facilities. The role involves scheduling, registration, benefit verification, pre-certification and financial clearance, ensuring accurate patient data, and maintaining up-to-date knowledge of insurance carriers and Medicare guidelines.

Ideal candidates have 1–3 years of clerical and customer service experience, a high school diploma, and strong communication and organizational skills.

Qualifications

• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient's entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines and related regulatory requirements.
• Describe Mercy services and processes with compassion and professionalism to patients and families.

Skills

Telephone etiquette

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Computer skills

10-key calculator

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients at Mercy facilities. The role involves scheduling, registration, benefit verification, pre-certification and financial clearance, ensuring accurate patient data, and maintaining up-to-date knowledge of insurance carriers and Medicare guidelines.

Ideal candidates have 1–3 years of clerical and customer service experience, a high school diploma, and strong communication and organizational skills.