Patient Access & Registration Specialist

ochsner; Jennings (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ochsner Health in Jennings, LA seeks a Patient Access Specialist to greet patients, initiate scheduling and check-in, verify demographics and insurance, and handle at‑service collections. This role supports multiple functions across patient and payer types, ensuring accurate data and confidential handling of information.

The ideal candidate has a high school diploma or equivalent (associate degree preferred) and at least 1 year of customer service/hospital/front desk experience, with strong

Qualifications

• Must have computer skills and dexterity for data entry and information retrieval.
• Excellent verbal and written communication, professional presentation of information.
• Proficient with Windows-style applications and role-specific software.
• Strong interpersonal and organizational skills; attention to detail.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete patient scheduling, clinic registration, or hospital admission process.
• Ensure all forms are completed and paperwork collected and accurate.
• Input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily and prepare deposits; follow closing procedures.
• Demonstrate respect and cooperation in staff relationships and resolve conflicts.
• Adapt communication to patient population, respecting privacy and consent.
• Perform other duties as required.

Skills

Customer service

Data entry

Verbal and written communication

Windows-style applications

Interpersonal skills

Clerical skills

Healthcare insurance knowledge

Problem solving under pressure

Time management

Team collaboration

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Ochsner Health in Jennings, LA seeks a Patient Access Specialist to greet patients, initiate scheduling and check-in, verify demographics and insurance, and handle at‑service collections. This role supports multiple functions across patient and payer types, ensuring accurate data and confidential handling of information.

The ideal candidate has a high school diploma or equivalent (associate degree preferred) and at least 1 year of customer service/hospital/front desk experience, with strong