Patient Access & Registration Specialist

Advocate Health; Hazel Crest (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Advocate Health is seeking a Patient Access representative to register patients, verify demographic and insurance details, and collect co-pays in a fast-paced environment. You will help ensure accurate records, minimize billing issues, and support the care team.

The role requires strong customer service, excellent communication, and proficiency with EPIC EMR and standard office tools. A high school diploma is required and the position is on-site in Illinois.

Qualifications

• High School Graduate.
• Customer service experience in a high-stress setting.
• Familiarity with EPIC EMR and insurance processes.
• Strong communication and organizational abilities.

Responsibilities

• Creates and registers patients; verifies demographic, insurance, and payment details.
• Explains financial responsibilities and assists with co-pays and payments.
• Ensures HIPAA compliance and protects patient information.
• Uses EPIC EMR and insurance tools to support patient care and billing.
• Maintains professional, welcoming environment and handles inquiries.
• Responds to patients and coordinates with staff and physicians as needed.
• Manages queues and follows approved departmental processes.

Skills

Customer service

Communication

Attention to detail

Organization

Multitask

Education

High School Graduate

Tools

EPIC EMR

Insurance verification tools

Microsoft Office

Internet browser

Phone technology

Job description

Advocate Health is seeking a Patient Access representative to register patients, verify demographic and insurance details, and collect co-pays in a fast-paced environment. You will help ensure accurate records, minimize billing issues, and support the care team.

The role requires strong customer service, excellent communication, and proficiency with EPIC EMR and standard office tools. A high school diploma is required and the position is on-site in Illinois.