Patient Access & Registration Specialist

Ochsner Health; Hammond (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and complete check-in processes. The role includes verifying demographics, insurance, and collecting co-pays while ensuring accuracy and privacy in a fast-paced healthcare setting.

The position requires a high school diploma (associate's preferred) and at least 1 year of related experience. Knowledge of healthcare benefits, billing regulations, and strong communication are essential.

Qualifications

• Requires a high school diploma or equivalent; prefer associate’s degree.
• Minimum 1 year of hospital/clinic/customer service experience.
• Preferred certifications in healthcare access or related field.
• Proficient with Windows applications and data entry; strong communication and organization.

Responsibilities

• Greet patients politely and schedule appointments or handle check-in.
• Verify demographics and insurance; collect co-pays and self-pay amounts.
• Explain insurance benefits and financial responsibility to patients.
• Balance cash drawer and perform close-out procedures.
• Maintain patient privacy and comply with federal, state, and local regulations.

Skills

Data entry

Verbal communication

Windows proficiency

Interpersonal skills

Insurance knowledge

Problem solving

Time management

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Associate’s degree

Tools

Electronic health records

Job description

Ochsner Health is seeking a patient access representative to greet patients, schedule appointments, and complete check-in processes. The role includes verifying demographics, insurance, and collecting co-pays while ensuring accuracy and privacy in a fast-paced healthcare setting.

The position requires a high school diploma (associate's preferred) and at least 1 year of related experience. Knowledge of healthcare benefits, billing regulations, and strong communication are essential.