Patient Access & Registration Specialist

Baylor Scott & White Health; Grapevine (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Baylor Scott & White Health in Grapevine, TX seeks an Access Services Representative 1 to collect patient demographics and insurance information, register patients, and verify benefits. You will assist with precertification and billing, and help determine patient financial responsibilities.

This role requires strong listening and communication skills, professional telephone etiquette, empathy for patients and families, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Less than 1 year of experience in a related role is preferred.
• Excellent communication and customer service skills are essential.

Responsibilities

• Register patients at multiple locations and verify demographic data.
• Verify insurance benefits and collect patient financial responsibilities.
• Assist with precertification and billing processes and negotiate payment arrangements as needed.
• Provide directions and assistance to patients, including mobility help when applicable.
• Escalate issues to management when appropriate.

Skills

Listening skills

Communication skills

Telephone etiquette

Empathy

Data entry

Education

H.S. Diploma/GED Equivalent

Tools

Microsoft Office

Job description

Baylor Scott & White Health in Grapevine, TX seeks an Access Services Representative 1 to collect patient demographics and insurance information, register patients, and verify benefits. You will assist with precertification and billing, and help determine patient financial responsibilities.

This role requires strong listening and communication skills, professional telephone etiquette, empathy for patients and families, and the ability to manage multiple priorities in a fast-paced environment.