Patient Access & Registration Specialist

MedStar Health’s Washington Hospital Center; Clinton (MD); On-site; USD 53,583,000 - 93,757,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Patient Access Associate I to serve as the first point of contact for patients, guests, and families. You will perform registration and access tasks using designated systems while delivering exceptional service and maintaining HIPAA compliance.

Primary duties include greeting patients, scheduling and confirming appointments, collecting demographics and insurance data, verifying eligibility, and explaining payment options and financial

Qualifications

• Customer service experience required; capacity to handle high call volume and patient interactions.
• Strong communication and interpersonal skills for diverse patient populations.
• Ability to verify demographics, insurance and collect liabilities with accuracy.

Responsibilities

• Answer calls and schedule, reschedule, and confirm patient appointments.
• Greeting patients and reviewing information upon arrival.
• Capture accurate patient demographics and insurance information.
• Explain payment options and assist with financial programs as applicable.
• Verify insurance eligibility and communicate co-pays and deductibles.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Job description

MedStar Health’s Washington Hospital Center is seeking a Patient Access Associate I to serve as the first point of contact for patients, guests, and families. You will perform registration and access tasks using designated systems while delivering exceptional service and maintaining HIPAA compliance.

Primary duties include greeting patients, scheduling and confirming appointments, collecting demographics and insurance data, verifying eligibility, and explaining payment options and financial