Patient Access & Registration Specialist

Brattleboro Memorial Hospital, Inc.; Brattleboro (VT); On-site; USD 34,000 - 42,000; Full time

Job summary

Brattleboro Memorial Hospital, Inc. is seeking a Patient Access Representative responsible for switchboard operation and registration across multiple patient touchpoints including the ED and Richards Building.

You will verify insurance, collect demographics, and support preadmission activities for timely patient access. The role emphasizes courteous patient interactions, accurate data collection, and processing payments in a compassionate hospital environment located in Brattleboro, Vermont.

Qualifications

• Registration and/or Switchboard experience desirable, preferably in a hospital environment.
• High school diploma or equivalent education preferred.
• OSHA Category I precautions apply to handling body fluids and exposure risks.

Responsibilities

• Manage switchboard and registration for all patient types, including bedside ED and outpatient registration.
• Handle a multiline phone system and provide information on hospital services and events.
• Obtain correct insurance and demographic information; coordinate preadmission verification with PFS.
• Provide customer service support for PFS, including taking patient payments and answering billing questions.

Skills

Registration experience

Switchboard experience

Education

High school diploma or equivalent

Job description

Brattleboro Memorial Hospital, Inc. is seeking a Patient Access Representative responsible for switchboard operation and registration across multiple patient touchpoints including the ED and Richards Building.

You will verify insurance, collect demographics, and support preadmission activities for timely patient access. The role emphasizes courteous patient interactions, accurate data collection, and processing payments in a compassionate hospital environment located in Brattleboro, Vermont.