PATIENT ACCESS REPRESENTATIVE

Brattleboro Memorial Hospital; Brattleboro (VT); On-site; USD 24,796 - 36,120; Part time

Job summary

Brattleboro Memorial Hospital in Brattleboro, Vermont, is seeking a Part-time Patient Access Representative to support registration and switchboard operations. The role includes registration across multiple areas and handling patient inquiries with courtesy and accuracy.

You will verify demographics and insurance information, assist with preadmission activities, and address billing questions while working with a 3p-11p shift every other weekend, 0.1 FTE.

Qualifications

• High school diploma or equivalent education preferred.
• Registration and/or Switchboard experience desirable, preferably in a hospital environment or similar setting.

Responsibilities

• Operate switchboard and register patients for all service lines (ED bedside, main registration, outpatient).
• Process incoming calls on a multiline phone system and provide information about hospital services and events.
• Obtain insurance and demographic information; coordinate verification of preadmission activities with the PFS Office.
• Provide customer service support for PFS to internal and external customers; take patient payments and explain billing questions.

Skills

Switchboard

Registration

Customer service

Education

High school diploma

Job description

Brattleboro Memorial Hospital / Southern Vermont Health Services Corporation

Job Type: Part-time

Job Title: Patient Access Representative

Job Code: 143

Hours: 3p-11p Every Other Weekend

FTE: 0.1

Weekend Schedule: Every Other

Holiday Schedule: Possible

Call Schedule: N/A

FLSA Status: Non-exempt

Department Name: Patient Financial Services

Department Code: 9200

Location: Brattleboro, Vermont

Job Summary

This position reports to the Patient Access Manager and is responsible for all functions relating to the operation of the switchboard and registration for all patient types. The role includes working at the Switchboard, in Main Registration, doing bedside registration in the ED, and outpatient registration in the Richards Building. Key duties include processing incoming calls on a multiline phone system, providing information about hospital services and events, handling all hospital codes, monitoring and responding to alarm panels, obtaining correct insurance and demographic information, coordinating verification of preadmission activities with the PFS Office, providing customer service support for PFS to internal and external customers, taking patient payments, and explaining billing questions. All interactions are conducted with utmost courtesy and respect in accordance with the Patient Bill of Rights.

Department Scope of Service

The department is the first line of contact for patients using hospital services. It provides a high level of customer service and guides patients efficiently through the registration process. The department is split into two locations: the Main Building (Switchboard, ED, Main Registration) and the Richards Building (outpatient/lab registration). Switchboard and ED In-Room Registrations are staffed 24/7 including weekends and holidays. Main Registration is staffed Monday–Friday 6:00am–4:00pm, Richards Building Registration Monday–Friday 7:00am–6:00pm and Saturday 8:00am–12:00pm.

Requirements

Qualifications

Education

• High school diploma or equivalent education preferred.

Experience / Skill Sets

• Registration and/or Switchboard experience desirable, preferably in a hospital environment or similar setting.

Licensure / Certification(s)

• None.

Mental Efforts

• Ability to work in a fast-paced environment while managing multiple priorities.
• Ability to perform keyboard functions.
• Ability to read, write, and distinguish letters, numbers, and symbols.
• Ability to work with patients, families, and the public experiencing stressful situations.
• Vision and hearing corrected to within normal limits.
• Ability to use routine office equipment (PC, fax, copier, printer, mail machine).
• Requires eye/hand coordination and manual dexterity.

Environment & Working Conditions

• Fast-paced, multi-functional hospital setting.
• Comfortable, climate-controlled environment.
• Potential exposure to hazardous material, body fluids, bloodborne pathogens, and communicable diseases.
• Significant for CTS (Carpal Tunnel Syndrome).

OSHA Category

• Category I – Tasks that involve exposure to blood, body fluids, or tissues require use of Universal Precautions techniques as per bloodborne pathogens standards.

Physical Demands

• Standing – up to 1/3 of shift.
• Walking – up to 1/3 of shift.
• Sitting – 2/3 or more of shift.
• Talking/Hearing – 2/3 or more of shift.
• Use of hands to finger, handle, or feel – up to 1/3 of shift.
• Pushing/Pulling – none.
• Stooping, kneeling, crouching or crawling – none.
• Reaching with hands and arms – up to 1/3 of shift.
• Tasting or smelling – none.

Weight

• Up to 10 pounds – 2/3 or more of shift.
• Up to 25 pounds – 1/3 to 1/2 of shift.
• Up to 50 pounds – up to 1/3 of shift.
• Over 50 pounds – not required.

Vision Requirements

• Close vision (clear at 20 inches or less).
• Color vision (ability to identify and distinguish colors).
• Ability to adjust focus (ability to adjust eye to bring an object into sharp focus).

Work Environment

• Wet, humid conditions (non-weather) – none.
• Work near moving mechanical parts – up to 1/3 of shift.
• Fumes or airborne particles – up to 1/3 of shift.
• Toxic or caustic chemicals – up to 1/3 of shift.
• Outdoor weather conditions – none.
• Extreme cold (non-weather) – none.
• Extreme heat (non-weather) – none.
• Risk of electrical shock – none.
• Work with explosives – none.
• Risk of radiation – none.
• Vibration – none.

Noise Level

• Very quiet.
• Quiet.
• Moderate noise.
• Loud noise.

Hearing Requirements

• Ability to hear calls.
• Ability to hear instructions from physicians, department staff, or others.

EEO/ADA Statement

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Compensation Disclosure (Vermont Act 155)

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.

Salary Range: 18 – 26.22